Data Deletion

How your company's data is returned and removed when you leave Mingjian.

The promise

When an institution leaves Mingjian, its data is exported to you in full and then deleted, with written confirmation. Deletion covers every table that carries your institution's records and the uploaded files themselves — not just account logins.

How to request deletion

1. An administrator of the institution signs in and opens Settings → Data management.
2. The admin requests a full data export (a signed, time-limited download link is issued after fresh multi-factor confirmation).
3. The admin initiates account deletion, confirming with the account password and typing the phrase DELETE MY ACCOUNT.

What is deleted

• All institutional records — Work, Watch histories, results, evidence fragments, uploaded documents and files.
• All user accounts, sessions, and multi-factor credentials for the institution.

What is retained, and why

• A minimal tombstone record proving the deletion happened and when.
• Billing records, where law requires them.

Verification

Deletion runs a verification pass before anything is confirmed to you: if any table or file still holds institution data, the deletion is rolled back and reported — we never claim "permanently deleted" for data that could not be erased. Backup copies age out under the retention schedule and are encrypted at rest.

Questions

Contact support@mingjiansystems.com.